cuanbetPrivacy Policy

This page describes what we collect when you use cuanbet and how we keep that data protected. Your privacy matters to us, and we are transparent about how your information is handled. When you open an account, deposit funds, or place a bet on Liga 1 or any other market, you share personal data with us. We use that data only for the purposes described in this policy—account verification, payment processing, fraud prevention, and compliance with local law.

We at cuanbet collect only the information we need to operate securely. We do not sell your data to marketers or advertisers. We do share data with payment processors and support providers who are bound by strict confidentiality agreements. If you have questions about how we handle your information, contact us directly at the address below.

What data we collect

We at cuanbet collect the following information when you register and use your account:

• Email address and password
• Name, date of birth, and identity card number (for KYC verification)
• Phone number and residential address
• Payment method details (e-wallet or bank account for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet transfers)
• Account activity logs (game history, bets placed, deposits and withdrawals)
• Device information and IP address
• Cookies and tracking data from your browser

We collect this data when you submit it to us or when you interact with our platform. We do not collect more than we need. Your identity verification documents are used only to confirm your identity and comply with local regulations. They are not shared with third parties except where required by law.

How we use your data

We at cuanbet use your information for these purposes: to verify your identity and prevent fraud, to process your deposits and withdrawals, to settle betting markets fairly, to investigate disputes, and to comply with legal obligations in your jurisdiction. We may also use your email to notify you about account security, service updates, or promotions—only if you have opted in.

Third-party processors and data location

We at cuanbet work with payment providers and technical partners to operate our platform. These partners include e-wallet processors (mobile banking, local payment, online payment), bank partners (e-wallet, mobile banking, local payment, online payment), and our cloud infrastructure provider. Each partner is required to protect your data and use it only for the services they provide to us. They cannot use your data for their own marketing or other purposes.

Our servers may sit outside Indonesia. Your data may be transferred to and stored in other countries to support platform operations. We take steps to ensure that data transfers comply with applicable law. If your jurisdiction requires data residency (keeping data within borders), contact cuanbet support to discuss options.

Cookies and tracking

We at cuanbet use cookies to keep you logged in, to remember your preferences, and to understand how you use our platform. Cookies are small files stored on your browser. You can disable cookies in your browser settings, but some features of cuanbet may not work without them. We also use analytics tools to track usage patterns and improve our service.

We collect data to serve you safely and compliantly, not to profile or target you outside cuanbet.

Your rights on cuanbet

You have the right to access your personal data at any time by logging into your cuanbet account. You can update your email, phone, or address directly. If you request a copy of all data we hold about you, we will provide it within thirty days. If you want to delete your account and all associated data, contact support—we will remove your information within sixty days, except where we are required to keep it for legal or fraud-prevention purposes.

Data retention

We at cuanbet retain your account data for as long as your account is active. After you close your account, we keep transaction records and KYC documents for seven years to comply with anti-money-laundering regulations. We delete cookies and analytics data after ninety days. Payment records are retained by our payment partners according to their own retention policies.

Security and breach notification

We at cuanbet use encryption, secure servers, and regular security audits to protect your data. However, no online system is completely secure. If we discover an unauthorized access or breach, we will notify you by email within seven days and describe the incident. We will work with authorities in Jakarta, Surabaya, Bandung, Medan, and other jurisdictions as required by law.

Changes to this policy

We may update this privacy policy from time to time. If we make material changes, we will notify you by email or post a notice on our platform. Your continued use of cuanbet after such notice means you accept the updated policy. If you do not agree, you can request account closure and data deletion.

Contact us about privacy

If you have questions about your privacy, how we handle your data, or how to exercise your rights, contact cuanbet support. We respond to privacy inquiries within five business days. Your request will be treated confidentially and investigated promptly. We welcome feedback on how we can improve our privacy practices.